Creating a Successful Culture
Making sure the right employees are in place, hiring based on quality rather than need, adding value for employees by implementing merit-based programs and systems that reward them for doing great...
View ArticleThe Service Ticket: Unit High-pressure Cut-out
What is the underlying problem with this system, and what do you need to do in order to get it operating properly?
View ArticleDon’t Let Success Be Your Demise
You’ve been waiting all year for the phone to ring and the bank account to start its recovery. Now that it’s here, are you prepared?
View ArticleSmile and Dial: The Numbers Game
Regardless how many times we marketers have been hung up on, you can’t deny we play a crucial role in a company’s development and the growth of the HVAC supply chain, as a whole.
View ArticleTread Carefully Before Jumping Ship
Stop and think before you change jobs for what appears to be a better opportunity. The grass is rarely greener on the other side.
View ArticleA Service Management Manifesto
Anyone can learn from their own mistakes, but a wise man learns from the mistakes of others. Think about where you are, where you want to go, what you know, and what you don’t know.
View ArticleMy Two Cents: Have No Fear, Help is Near
Whether you’re large or small, you can be assured that, at some time, issues are going to arise that will tax your mind and spirit to come up with the correct answer(s). Without a large internal...
View ArticleThe Call I Didn’t Want to Receive
The ultimate question is: What is the proper action to take to preserve your reputation in the business world, your standing with the community, and, last but not least, your sanity?
View ArticleFinancial Freedom for Employees
Even if you have a dedicated human resources department that lets new employees know about the programs you offer, make sure your administration staff is sufficiently educated to talk about what all...
View ArticleEmployee Turnover: Costs and Causes
Employee turnover exists at most organizations — big, small, public, or private — and the type of turnover can be a combination of involuntary or voluntary, healthy or unhealthy. Reducing employee...
View ArticleMy Two Cents: Until it’s Closed, the Door’s Always Open
How do you follow up on a sales presentation when the potential customer doesn’t purchase immediately? That’s the question we as HVAC contractors have been debating for a number of years.
View ArticleYou Trust Me … Don’t You?
Your job is to anticipate all the questions a customer may have and make sure they’re all answered before the doorbell is rung. If you fail to answer all these questions correctly, you’re simply...
View ArticleFour Ways to Generate More Repeat HVAC Contracting Business
Do you want more repeat business? Start with these four simple changes. They can be implemented into your business immediately, and you’ll see a profound long-term change in how your business retains...
View ArticleThe Advantages of a Company-sponsored 401(k) Match
A properly structured company-sponsored 401(k) match is perhaps among the best answers to the question on how to best reward longevity in your company and reduce needless turnover we’ve all suffered...
View ArticleMy Two Cents: Seven Steps to Becoming an Effective Leader
Every ship must have a captain, and every business needs a leader. If you’re seeking to be a leader, or you’re searching for a leader, there are number of things to remember.
View ArticleProfiting on Climate Change — Regardless of Your View
Rather than pulling against each other, we can align to a common purpose of reducing electricity consumption, and all can win — the customer, the contractor, and the community via less emissions and...
View ArticleCustomer Service — Is It Real?
While profit is essential to keeping the lights on, if making money is the only goal on the table, we may be headed down a road that leads to nowhere. But, what if the motivation were actually service...
View ArticleFive Strategies and Technologies for Better Communication
Communication is an important part of your business. Effective communication can help you connect with your customers and team and will have a dramatic impact on your business growth.
View ArticleUsing Recurring Billing to Minimize Collections Issues
By obtaining customer authorization and then implementing recurring billing to recover overdue invoices, you can better ensure your business is paid for services it rendered without having to revert...
View ArticleMy Two Cents: Taking Charge of Those in Charge
A supervisor’s basic job is to ensure the work he is supervising is manufactured or installed properly to meet the specifications of the customer as efficiently as possible, and the most important...
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